Frequently Asked Questions

 
How does curbside pickup work?

 

First, go to our catalog and find the items you want to check out.  You’ll have to place them on hold.  You can do that either through the catalog or phone in and a librarian can help you.

Second, wait for our automated system to tell you your items are ready.  Once you get your notification, please give us 24 to 48 hours to get your items ready.

Third, come pick up your items! Use 1st North to drive into the driveway on the west side of the building, and pull up in front of the Community Room.  There will be signs telling you where to stop.  Stay in your car, and one of our librarians will come out to get your library card number (or see your photo ID) and will then check out your items for you.

If you need to return items, you can do that at any time through our drop-off outside return, which is in the curved driveway on the west side of the main doors.

I forgot my library card. Can I still check out books?
 

Yes, as long as you present photo ID. The name on the ID must match the name on the library account, and you must be the individual pictured in the ID. For example, a wife could not present her husband’s driver’s license to access either of their accounts.

I didn't know my items were due!
Books, audiobooks, and CDs are due three weeks after checkout. DVDs, Blu-rays, and VHS tapes are due after one week. Upon checking out materials, you will always have the option to print a receipt with your item due dates.

During library hours, you may check the due dates of items you have out by calling or coming in to the library, or  you may check due dates at any time by accessing your account online through our site or through Library Elf.

If you would like a reminder notice before your items are due, you will need to sign up for a Library Elf account. Unfortunately, the library’s system cannot sent pre-overdue notices.

Books are not due on days the library is closed.

I renewed my items. Why do I still have a fine?
If you renewed your items after they were already past due, you are still responsible for any fines accrued while the item status was “overdue.”
What do I do if an audiobook, CD, or DVD won't work properly?
If you are having trouble with a disc skipping, not playing, or otherwise not working properly, please turn it in at the circulation desk and let us know about the problem. Please do not try to clean the disc yourself.

If you would like to finish watching or listening to the disc, let us know when you turn it in, and we can put a hold on it for you.

The library cannot clean personal discs.

What do I do if a book is damaged?
If a book or other item is damaged, which may include water damage, loose or torn pages, a broken spine, or other problems, please bring it to the circulation desk and point out the damage to a librarian.

Do not try to tape, glue, or otherwise mend library materials yourself. We use professional grade materials and special techniques to repair our books.

The library doesn't own the title I'm looking for. What can I do?
You can request we purchase the title or borrow it from another library through interlibrary loan. The request form is available here and may also be accessed under the Check It Out heading.

Please be aware there are limitations on these privileges based on the type of card you have.

There is a limit of three requests per person per quarter.

How much does it cost to print?
It costs 10¢ (cents) a page plus tax to print from the patron computers or use the copier.

The cost must be $1.00 or more to pay with a debit or credit card.

Do you have a fax machine?
Unfortunately, we do not have a fax machine.
When will the bookstore be open?
The Wishing Well Bookstore is now open any time the library is open.  At times, there will be a volunteer working in the bookstore if you have questions.  The bookstore is managed by the Madison Library Foundation, not by library staff.

The bookstore could always use more volunteers. If you’re interested in helping out, you can fill out the volunteer form here.

 

The catalog says an item is on the shelving cart. What does that mean?
 

After an item is returned, our system lists its status as “shelving cart” for 24 hours. The item may still be in the sorting room, it may be on a cart out in the library, or it may already be back on the shelf. Feel free to ask a library employee for help locating the item.

Tips:

  • DVDs end up back on the shelf faster than books.
  • Carts are organized by collection, and full carts are placed in the section of the library where they will be shelved (e.g. a cart in YA will have YA books on it).

Regular Hours of Operation

  • Monday – Thursday: 9:00 am – 8:00 pm
  • Friday: 10:00 am – 6:00 pm
  • Saturday: 10:00 am – 4:00 pm
  • Sunday: CLOSED

Closures in 2021

  • January 1 – New Year’s
  • January 18 – Martin Luther King, Jr., Day
  • February 15 – President’s Day
  • March 26 – Staff Development Day
  • April 3 – Closed for Maintenance
  • May 29-31 – Memorial Day
  • July 5 – Independence Day
  • September 4-6 – Labor Day
  • September 24 – Staff Development Day
  • October 2 – Closed for Maintenance
  • November 11 – Veteran’s Day
  • November 24 – Closing at 5 pm
  • November 25-27 – Thanksgiving
  • December 24-27 – Christmas
  • December 31, 2020 – January 1, 2021 – New Year’s

Address

73 North Center
Rexburg, Idaho 83440

We are located on Center Street, just north of Main Street, by the Historic Rexburg Tabernacle.

Contact Us

(208) 356-3461
24 Hour Phone Renewal: (208) 356-6658
askmadisonlibrary@madisonlib.org

Madison Library District

73 North Center
Rexburg, ID 83440
A public library.

Pin It on Pinterest

Share This